Privacy Policy

1. Information We Collect

We collect information you submit directly through our estimate and dispatch request forms, along with standard technical logs generated by your browser:

• Direct Submissions: Full name, telephone number, email address, physical service address, property access details, and project notes.
• Automated Data: Internet Protocol (IP) addresses, browser type, device details, and site usage statistics.

2. Use of Information

We process your data exclusively for genuine operational purposes:

• Scheduling dispatch windows, generating plumbing estimates, and executing repairs.
• Sending job receipts, estimates, and critical schedule updates via email or phone.
• Protecting our web server and visitors from malicious traffic, brute-force intrusions, and spam abuse.
• Reviewing aggregated traffic trends to ensure site reliability and speed.

3. Cookies & Data Storage

Our website utilizes cookies and local storage tokens to deliver core website functionality:

• Strictly Necessary & Security: Firewall tokens and Content Delivery Network (CDN) routing cookies that balance server load and block malicious bots. These run automatically to keep the website operational.
• Functional Preferences: Storage elements that remember visitor interface selections, including contrast and accessibility settings.
• Performance Analytics: Google Analytics cookies that aggregate anonymous visitor interactions without storing private submission records.

4. Service Providers & Disclosures

We only grant access to data to vetted technical service providers under strict confidentiality to maintain our operations:

• Hosting & Cloud Infrastructure: Web hosting, encrypted SSL transport, and database facilities.
• Communications & Dispatch: Authenticated transactional mail servers and local administrative customer management records.
• Legal & Regulatory: Disclosures made solely where mandated by state licensing boards, valid subpoenas, or California statutes.

5. California Consumer Privacy Rights (CCPA / CPRA)

Under California privacy statutes, California residents have the following verified rights:

• Right to Know & Access: You may request the categories and specific elements of personal information we have recorded over the prior 12 months.
• Right to Deletion: You may request the removal of your personal records, excluding files retained for accounting, contractor warranty, tax, or legal defense purposes.
• Right to Correction: You may request corrections to any inaccurate contact or property records.
• Right to Non-Discrimination: Exercising privacy rights will never result in modified service fees or altered workmanship standards.

We honor Global Privacy Control (GPC) opt-out preference signals broadcast by supported web browsers.

6. Contact & Privacy Requests

To submit a California privacy request or ask questions about our data practices, reach out directly: