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Privacy Policy

Bowen Plumbing LLC

Last Updated: January 25, 2026

This Privacy Policy explains how Bowen Plumbing LLC (“Bowen Plumbing,” “we,” “us,” “our”) collects, uses, and protects information from individuals who visit our website or contact us for plumbing services (“you,” “your”).

This policy applies to our website, contact forms, and all service inquiries.

1. Information We Collect

Information You Provide Voluntarily We collect information directly from you when you call, email, or submit a form on our website to request an estimate or schedule service. This includes:

  • Identity Data: Name, phone number, and email address.

  • Service Data: Service address, billing address, and gate codes or access instructions.

  • Inquiry Details: Descriptions of plumbing issues, scheduling preferences, and any photos or notes you upload or send.

Information Collected Automatically When you visit our website, we may collect technical data to ensure site performance and security:

  • IP address and browser type.

  • Device information (mobile vs. desktop).

  • Pages viewed, time spent on the site, and referring sources (e.g., how you found us).

2. How We Use Your Information

We use the information we collect to operate our business and provide high-quality plumbing services. Specifically, we use your data to:

  • Provide Service: Schedule appointments, issue estimates, and perform plumbing work at your location.

  • Communications: Send appointment confirmations, arrival notifications, invoices, and service follow-ups.

  • Customer Relationship Management (CRM): Organize customer profiles and history to better serve you in the future.

  • Internal Operations: Facilitate business accounting, warranty tracking, and fraud prevention.

3. Email Marketing & Communications

We may use your email address to send you important information regarding your service requests, as well as occasional updates, seasonal offers, or plumbing tips. These communications are managed securely through Fluent CRM.

  • Transactional Emails: You will receive emails related to your direct business with us (e.g., estimates, invoices, appointment reminders). You generally cannot opt out of these as they are necessary for us to provide service.

  • Marketing Emails: If you receive newsletters or promotional emails from us, you may opt out at any time by clicking the “Unsubscribe” link found at the bottom of every marketing email.

4. Digital Tools and Third-Party Technologies

To run our business efficiently, our website utilizes specific third-party software to process data. When you submit a form on our site, your data may be processed by the following systems:

  • Customer Relationship Management (CRM): We use Fluent CRM (hosted within our website environment) to store customer contact details, manage service history, and send automated service updates or newsletters.

  • Project Management: We use Trello to organize active jobs and schedule service calls. Information such as your name, address, and job details may be transferred to our internal Trello boards to help our dispatchers and technicians track your service request.

  • Integration Automation: We use Bit Integrations to securely connect our website forms with our other tools. This software acts as a bridge, ensuring your request is automatically and accurately sent to our scheduling and CRM systems.

5. How We Share Information

We respect your privacy and do not sell your personal information. We share data only when strictly necessary to operate our business:

  • Service Providers: We share data with trusted third-party providers (described in Section 3) who assist us with website hosting, data management, scheduling, and payment processing.

  • Payment Processors: If you pay by credit card or electronic transfer, your transaction is processed by a secure third-party payment gateway. We do not store full credit card numbers on our servers.

  • Legal Obligations: We may disclose information if required by law, subpoena, or to protect the safety and rights of our business, our customers, or the public.

6. Cookies and Analytics

Our website uses cookies (small text files stored on your browser) to help the site function properly and to analyze traffic.

  • Functional Cookies: Essential for forms and site features to work.

  • Analytics: We use basic analytics tools to understand how visitors use our site (e.g., which pages are most popular). This data is aggregated and does not identify you personally.

  • Your Control: You can disable cookies through your browser settings, though this may prevent some parts of our website (like contact forms) from working correctly.

7. Data Retention and Security

Security We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access. However, no transmission over the internet is 100% secure, and you provide information at your own risk.

Retention We retain your personal information only as long as necessary to:

  • Complete your service request.

  • Honor warranties and guarantees.

  • Comply with tax, legal, and accounting requirements.

8. Your Rights and Choices

Depending on your location, you may have specific rights regarding your data. You may request to:

  • Access: Review the personal information we hold about you.

  • Correction: Update or correct any inaccurate details.

  • Deletion: Request that we delete your personal data, subject to our need to retain records for tax and warranty purposes.

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under the age of 13.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our technology or legal requirements. The “Last Updated” date at the top of this page will indicate the latest revision. Continued use of our website implies acceptance of these changes.

Contact Us

If you have questions about this policy or how we handle your data, please contact us:

Bowen Plumbing LLC Phone: 707-332-7775 Email: [email protected] Mailing Address: 520 Pistachio Pl, Windsor, CA 95492